GROOMER    

Overview/Description:  

A Groomer contributes to Pet Supplies Plus’ vision of America’s Favorite Neighborhood Pet Store by grooming pets and providing other services such as bathing/brushing, ear and teeth cleaning, or nail trims. This role works closely with the grooming team to develop new relationships in the community. Ideal candidates are excited about our pets and our customers (“neighbors”) and go the extra mile to ensure they are delighted with services when leaving our groom rooms. In conjunction with the pet center team, groomers will be responsible for providing neighborly, petcentric, trustworthy, and knowledgeable service.   

Key Responsibilities: 

•  Perform grooming services, delighting our neighbors and pets, including brushing, bathing, and conditioning of animals.
• Groom and style pets based on pet owner instructions and requests. Follow standard procedures and breed standards.
• Ensure wellness and safety of those in our care at all times.
• Approach and greet pet parents, providing quick and courteous service by learning about pets, neighbor preferences, and determining their needs.
• Drive neighbor satisfaction by developing long-term relationships with pet parents, sharing product knowledge, and suggesting products and services needed for happy and healthy pets.
• Community outreach to attract new neighbors into “our neighborhood.”
• Suggest customized, additional services over the basic self-wash or groom.
• Perform routine cleaning, keeping our environment inviting, and assist the pet center team with tasks and neighbor engagement in downtime.
• Successful completion of Safety, Bather/Brusher and Grooming Academy training certification.
• Candidates with less than 1 year/no grooming experience will first complete Safety and Bather/Brusher training and successfully provide bathing services before endorsement to begin Grooming Academy.  

Successful Candidates Will Have the Following Qualifications: 

•  High School diploma or GED.
• 1+ years’ experience grooming with formal training certification and/or experience under an established certified groomer. Entry-level candidates must have an interest in working with and handling pets for several hours at a time and completing Grooming Academy Training to become a groomer.
• A minimum of 1 year of experience in retail or other service provider with an emphasis on providing topnotch service.
• Excellent communication skills with the ability to ask probing questions to ensure clarity around pet needs and neighbor preferences.
• Ability to quickly build neighbor and pet relationships.
• Ability to increase and maintain long-term client business.
• Passion for pets and an understanding of what pets mean to their owners.
• Must successfully complete Pet Supplies Plus training and certification programs.   

Required Knowledge, Skills and Abilities: 

• Experienced candidates must be skilled in bathing/brushing and scissoring with multiple dog breeds.
• Ability to balance quality and quantity of grooms.
• Ability to work with and manage small, medium and large dogs and work around fur and dander.
• Ability to move or lift merchandise, equipment, and pets weighing up to 50 pounds.
• Ability to stand, bend and stoop for extended period of time.
• Candidates must have reliable transportation to pet center, including ability to travel to other locations within the market for training, etc., as needed.
• Flexibility in work schedule including the ability to work extended hours, mornings, afternoons, evenings, weekends, and holidays.
• Candidates must own or purchase personal grooming tools.
• All candidates must pass the drug, background and validated selection test, and be 18 years or older.